Privacy Notice
SARL Château Feely | www.chateaufeely.com
Version 1.0 | [09042026] | Last reviewed: [09042026]
| This notice explains how SARL Château Feely collects, uses and protects your personal data, and sets out your rights under the EU General Data Protection Regulation (EU GDPR 2016/679). Please read it carefully. |
1. Who We Are
SARL Château Feely (‘we’, ‘us’, ‘our’) gathers and processes your personal information in accordance with this privacy notice and in compliance with the EU General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French data protection law. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we collect and process your personal data.
| Legal entity | SARL Château Feely |
| Trading name | Château Feely |
| Registered address | 326 Route du Pressoir, 24240 Saussignac, France |
| SIRET number | 48411928400012 |
| Website | www.chateaufeely.com |
| Role | Data Controller |
| Privacy contact | caro.feely@chateaufeely.com |
| DPO / Responsible person | ‘Not formally appointed — privacy queries to the contact above |
| Supervisory authority | Commission Nationale de l’Informatique et des Libertés (CNIL) |
2. Information We Collect
We process your personal information to meet our legal, statutory and contractual obligations, and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way other than as specified in this notice.
2.1 Categories of personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity data: name, title
- Contact data: email address, postal address, telephone number
- Transaction data: details of products and services you have purchased or enquired about
- Booking and event data: details of visits, wine tours, courses or tastings booked
- Marketing and communications data: your preferences for receiving marketing from us and your communication preferences
- Website usage data: IP address, browser type, pages visited, cookie identifiers (see Section 7)
- Additional categories including dietary requirements for event catering and preferences
2.2 How we collect your data
We collect personal data through the following means:
- Online enquiry and contact forms on our website
- Online shop and order processes
- Event and course booking forms
- Newsletter and mailing list sign-up
- Email, telephone and postal correspondence
- Social media interactions
- In-person at the Château
3. How We Use Your Personal Data
The table below sets out the purposes for which we process your personal data, the categories of data involved, the lawful basis under Article 6 EU GDPR on which we rely, and how long we retain that data.
| Purpose | Data Categories | Lawful Basis | Retention |
| Responding to enquiries and correspondence | Identity, contact | Legitimate interests (Article 6(1)(f)) — responding to queries is a reasonable expectation of running a business | 12 months from last contact |
| Processing orders for wine and products | Identity, contact, transaction | Performance of a contract (Article 6(1)(b)) | 7 years (French commercial/tax law obligation) |
| Processing event, tour and course bookings | Identity, contact, booking/event | Performance of a contract (Article 6(1)(b)) | 7 years (French commercial/tax law obligation) |
| Sending our newsletter and marketing communications | Identity, contact, marketing preferences | Consent (Article 6(1)(a)) — you may withdraw at any time | Until you unsubscribe or withdraw consent |
| Analysing email campaign engagement (opens, clicks) | Contact, marketing preferences | Legitimate interests (Article 6(1)(f)) — improving relevance of communications | Until you unsubscribe or withdraw consent |
| Complying with legal and regulatory obligations | Identity, contact, transaction | Legal obligation (Article 6(1)(c)) | As required by applicable law (minimum 7 years for accounting records) |
| Website analytics and performance monitoring | Website usage data, cookie identifiers | Consent (Article 6(1)(a)) — via cookie consent mechanism | See Section 7 (Cookies) |
4. Sharing and Disclosing Your Personal Data
We do not sell, rent or trade your personal data. We only share your data where necessary to fulfil the purposes described in this notice, or where we have a legal obligation to do so. Where we engage third-party processors, we ensure they process your data only on our documented instructions and in compliance with EU GDPR.
| Processor / Recipient | Purpose | Location | Safeguard |
| Email marketing platform – Brevo (Send in Blue) | Sending newsletters and marketing emails | EU France | EU adequacy |
| Fareharbor | Processing online orders and event bookings | EU – Netherlands/ Holland | EU adequacy |
| PayPal | Processing card payments | EU Hq Ireland | Standard Contractual Clauses. |
| IONOS | Hosting chateaufeely.com | UK | Standard Contractual Clauses. |
| HOCHE | Business accounting and tax compliance | France / EU | EU adequacy |
We may also disclose your personal data to competent authorities where required by law, court order or to protect the rights, property or safety of ourselves or others.
5. International Data Transfers
Some of our third-party service providers are located outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place in accordance with Chapter V of the EU GDPR. The safeguards we rely on are set out in the processors table in Section 4 above.
6. Your Rights
Under EU GDPR, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us using the details in Section 1. We will respond within one calendar month of receiving your request. We may need to verify your identity before processing your request.
| Right | Description |
| Right of access (Article 15) | You have the right to obtain confirmation of whether we process personal data about you, and to receive a copy of that data together with supplementary information about how it is processed. |
| Right to rectification (Article 16) | You have the right to require us to correct inaccurate or incomplete personal data we hold about you. |
| Right to erasure (Article 17) | You have the right to request deletion of your personal data where, for example, it is no longer necessary for the purposes for which it was collected, or you have withdrawn consent. This right is subject to certain exceptions. |
| Right to restriction of processing (Article 18) | You have the right to request that we restrict the processing of your personal data in certain circumstances, for example while the accuracy of your data is being contested. |
| Right to data portability (Article 20) | Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format. |
| Right to object (Article 21) | You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, we will stop processing your data for that purpose immediately. |
| Right to withdraw consent (Article 7(3)) | Where we rely on consent as our lawful basis, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. |
| Right to lodge a complaint (Article 77) | You have the right to lodge a complaint with the CNIL if you believe we have not handled your personal data in accordance with EU GDPR. See Section 9 for CNIL contact details. |
7. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device when you visit our website.
7.1 Cookie consent
We will only place non-essential cookies on your device with your prior, informed consent, obtained through our cookie consent mechanism when you first visit our website. You may withdraw or amend your cookie preferences at any time.
7.2 Types of cookies we use
The following types of cookies may be used on our website:
| Cookie type | Purpose | Examples / Notes |
| Essential / strictly necessary | Required for the website to function — e.g. session management, shopping cart | These do not require consent |
| Analytics / performance | Measuring how visitors use our website to improve its performance | Matomo |
| Marketing / advertising | Tracking for referral programmes, sponsored links or retargeting | Amazon for referrals |
You can also control cookies through your browser settings. For more information, see www.aboutcookies.org.
8. How We Protect Your Data
We take your privacy seriously and implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Our measures include:
- SSL encryption on all web forms and transactions
- Access controls and password protection on systems holding personal data]
- Regular software updates and security patching
- Staff training on data protection obligations
- Secure disposal of paper and electronic records
Despite these measures, no method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately using the details in Section 1.
9. Lodging a Complaint
If you have a concern about how we handle your personal data, we would ask that you contact us in the first instance so that we can try to resolve the matter. However, you also have the right to lodge a complaint directly with the supervisory authority.
9.1 Contact us
| Organisation | SARL Château Feely |
| Privacy contact | Caro Feely |
| Address | 326 Route du Pressoir, 24240, Saussignac, France |
| Caro.feely@chateaufeely.com | |
| Telephone | 0033635933188 |
9.2 Supervisory authority — CNIL
| Authority | Commission Nationale de l’Informatique et des Libertés (CNIL) |
| Address | 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France |
| Telephone | +33 1 53 73 22 22 |
| Website | www.cnil.fr |
| Online complaint form | www.cnil.fr/fr/plaintes |
10. Marketing Communications
We may send you news, offers and updates about our wines, events, tours and courses where you have given us your consent to do so.
You can opt out of receiving marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email we send you
- Emailing us at caro.feely@chateaufeely.com with the subject line ‘Unsubscribe’
Unsubscribing from marketing communications does not affect any other processing of your data, for example in connection with a purchase or booking you have made.
11. Changes to This Notice
We may update this privacy notice from time to time to reflect changes in our practices or in applicable law. The current version will always be available at www.chateaufeely.com/privacy-policy. We will notify you of material changes where we are able to do so.
| Current version | 1.0 |
| Date of this version | 09/04/2026 |
| Previous versions | Not applicable — first version |